Case Study: How Flowix made BAKA Glass's support process scalable with an intelligent AI ticket system.
Modern software companies often grow faster than their support organization. The more features a platform gets and the more international customers join, the larger the stream of questions, bugs and feature requests becomes. Many companies solve this problem by hiring more support staff. In practice, however, this turns out not to be a structural solution. This was exactly the challenge at BAKA Glass Software.
Resolution Rate
Min. Response Time
Less Manual Work
Available
The AI immediately analyzes the user's question, the context of the software page, previous tickets and the knowledge base.
Our AI analyzes the content, determines urgency and categorizes the ticket. Frequently asked questions are answered immediately.
Simple questions are resolved automatically. Complex issues are forwarded to the right team member with all context included.
Repetitive questions are answered automatically. Your support team can focus on complex issues that truly require human attention.
AI categorizes incoming tickets and flags bugs with urgency levels. Your development team gets structured bug reports instead of unfiltered messages.
Every ticket becomes a data point. Discover trends, recurring issues and feature requests that help you build a better product.
Flowix Support connects directly with your existing helpdesk, CRM and communication tools.
Zendesk, Intercom, Freshdesk, HubSpot Service Hub
Email, live chat, WhatsApp Business, Slack
HubSpot, Salesforce, Pipedrive
Notion, Confluence, Google Docs, internal wiki
Google Analytics, Mixpanel, custom dashboards
Zapier, Make, n8n, REST API
Schedule a free demo and discover how Flowix AI can optimize your business processes.
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"As a glass company we are flooded with phone calls. Thanks to Flowix, conversations are now handled and scheduled automatically. Our technicians can focus on their work instead of the phone."
"For our events we have to answer thousands of questions about tickets, line-ups and locations. Flowix now handles this entirely via social media and chat. Indispensable during peak periods."